Do you do patient billing and collections?
Yes, normally, patient billing is triggered automatically when the EOB is received from the insurance company, assuming there is a balance due. If the claim is subject to contractual limits, Medsys will credit the patient's account accordingly and bill for the balance. If a co-payment is made at the time of service, MEDSYS will need to be notified in order to credit the account properly. Medsys then follows up on outstanding patient accounts at 30, 60, and 90 days in accordance with standard practice. The process includes sending three patient statements with progressively stronger wording and one FINAL NOTICE. If a patient makes no attempt to pay after these billings, they will be sent back to your office for your decision to send them to collection.